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Jo Tatti
Joined Sep 01, 2022
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Last activity Dec 07, 2023
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Latest activity by Jo Tatti
Jo Tatti commented,
We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.
View comment · Posted Dec 04, 2023 · Jo Tatti
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Jo Tatti commented,
I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo
View comment · Edited Feb 27, 2023 · Jo Tatti
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Jo Tatti commented,
Is there a plan to restore the export to CSV option? The JSON is unusable.
View comment · Posted Dec 21, 2022 · Jo Tatti
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Jo Tatti commented,
same solution as every other unfinished cul de sac. buy 3rd party plug in.
View comment · Posted Oct 12, 2022 · Jo Tatti
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