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Jim Gotti

Joined Jul 08, 2022

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Last activity Jul 08, 2022

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Jim Gotti commented,

Community comment Feedback - Ticketing system (Support)

It does not enstill confidence in the ZD product when we have to state, yet again,  "that the CSAT you are seeing is not an accurate representation"  of what is taking place.  

We utilize ZD with various integrations to other systems and it causes too much manual work to correct downstream services/reports that have bad data from an invalid CSAT that ZD calculates without the ability to delete erroneous satisfaction results. 

View comment · Posted Jul 08, 2022 · Jim Gotti

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