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Christopher Sciaretta

Joined Nov 16, 2023

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Last activity Feb 18, 2025

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ACTIVITY OVERVIEW

Latest activity by Christopher Sciaretta

Christopher Sciaretta commented,

CommentViewing and using dashboards

Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.

View comment · Posted Aug 27, 2024 · Christopher Sciaretta

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Christopher Sciaretta commented,

CommentViewing and using dashboards

Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average. 

View comment · Posted Aug 27, 2024 · Christopher Sciaretta

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Christopher Sciaretta commented,

CommentRouting

Barry Neary  Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue. 

Please let me know what information you will need!

View comment · Posted Aug 06, 2024 · Christopher Sciaretta

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Christopher Sciaretta commented,

Community comment Feedback - Chat and Messaging (Chat)

Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers. 

This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.

View comment · Posted Jul 11, 2024 · Christopher Sciaretta

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Christopher Sciaretta commented,

CommentTicket automation and collaboration

Good day,

Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time. 

View comment · Posted May 08, 2024 · Christopher Sciaretta

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