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Jeremy

Joined Mar 06, 2023

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Last activity Nov 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Jeremy

Jeremy commented,

CommentBusiness rules

Y'all should document the fact that there's a finite amount of holidays that can be added. We were adding new holidays but not deleting/editing the old ones as they expired. Eventually the UI would accept our new holidays but they would disappear when we navigated away. Now I've figured out that we need to edit the dates on our holidays as they expire. 

View comment · Posted Nov 29, 2024 · Jeremy

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Jeremy created a post,

Post Feedback - Chat and Messaging (Chat)

Currently in the Zendesk messaging widget, customers can be transferred to an agent. It would be great to have the ability to transfer to a “Sell Agent” in the case where a member of our sales team should be interacting with the customer. We do chat for both support and sales-related issues and would love to route to the appropriate team.

Posted Jul 09, 2024 · Jeremy

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Jeremy commented,

CommentWorking with Sell apps and integrations

Are there any plans in the future to create an action within the messaging widget to transfer to a Sell agent which might essentially route the conversation to Sell instead of Support? We actively use Messaging for support but also want our sales team to interact with customer in Sell and we aren't sure how to do both.

View comment · Posted Jun 20, 2024 · Jeremy

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Jeremy commented,

CommentTicket management

Any change you'll make it so we can “allowlist” based on subject? We have a particular email we send to customers requesting a response and many of those responses are ending up in suspended tickets. I'd like all of those to come to support unless the user is suspended/marked as spam. 

View comment · Posted May 31, 2024 · Jeremy

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Jeremy commented,

Community comment Feedback - Reporting and analytics (Explore)

Agree. This would be fantastic!

View comment · Posted Apr 11, 2024 · Jeremy

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Jeremy commented,

Community comment Discussion - Tips and best practices from the community

Thank you for sharing this! Just added this to our help center and the script still works great!

View comment · Posted Dec 22, 2023 · Jeremy

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Jeremy commented,

CommentManaging your email

Any chance we can add a common subject to the allowlist? We sent out an email to a distro and want to see all of the replies but about half get filtered as spam. Or is this stricly domains and email addresses?

View comment · Posted Dec 01, 2023 · Jeremy

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Jeremy created a post,

Post Feedback - Reporting and analytics (Explore)

With regards to the Zendesk Sell datasets no longer being available in Explore I have a question/concern. The above-referenced post was closed for comment and concerned customers are referred here but I don't see that anyone has created a post yet to continue the discussion so I'm creating one.

My chief concern with this transition is that we've built out a number of custom dashboards at the individual and team levels that allow us to see a quick overview of KPIs either online or via email. With the migration to only viewing Sell data in Sell, it appears we will lose that functionality and be stuck with the out-of-the-box reporting. The suggestion to export our data isn't helpful. This means significantly more clicks are required to see the data we want to see.

Are there plans to allow for custom dashboards in Sell similar to Explore?

Posted Nov 14, 2023 · Jeremy

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Jeremy commented,

CommentUsing Sell reports

Can you help me understand the rationale for migrating Zendesk Sell reporting out of Explore? We've spent hours building out dashboards that will now have to be recreated. This seems out of character to separate products rather than moving toward deeper integration.

View comment · Posted Nov 07, 2023 · Jeremy

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Jeremy commented,

CommentBusiness rules

Any plans to allow customers on professional to have multiple schedules? It's incredibly difficult to have multiple brands and multiple channels and only have a single schedule. I really wish messaging/flow builder didn't use the same business hours as SLA/triggers.

View comment · Posted Jul 31, 2023 · Jeremy

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