Jeremy
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Last activity
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Activity overview
Latest activity by Jeremy-
Jeremy created a post,
Zendesk Sell Reporting Dataset Transition
With regards to the Zendesk Sell datasets no longer being available in Explore I have a question/concern. The above-referenced post was closed for comment and concerned customers are referred here ...
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Jeremy commented,
Can you help me understand the rationale for migrating Zendesk Sell reporting out of Explore? We've spent hours building out dashboards that will now have to be recreated. This seems out of charact...
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Jeremy commented,
Any plans to allow customers on professional to have multiple schedules? It's incredibly difficult to have multiple brands and multiple channels and only have a single schedule. I really wish messa...
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Jeremy commented,
Thanks for responding, Steve Lacoss. Do you have any alternative ways to get insights about customer interactions with the bot -- what is working and what isn't working?
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Jeremy created a post,
Reading Bot Conversations that don't transfer to agent
In messaging and flow builder, it's immensely insightful to read the customer's interaction with our bots BEFORE they are transferred to an agent and it turns into a messaging conversation. Please ...
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Jeremy commented,
Thank you Carl McDowell. I think I did arrive at that same conclusion after talking with support. I understand that the upfront recording cost is the only cost. Appreciate the follow-up!
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Jeremy commented,
We're also looking for a way to push a lead from Support to Sell via trigger. I think I can accomplish this with Zapier but prefer not to if I can help it.
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Jeremy commented,
Do you have plans to allow us to assign an external number to a brand? We need this for a brand that isn't our default brand.
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Jeremy commented,
I have found that since moving to the new messaging widget with FlowBuilder that AnswerBot barely works at all. In fact, I'll ask a question that is completely unrelated to any of the bots or train...
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Jeremy commented,
I find that I consistently have to set my filters and pin the bookmark 2-3 times before it saves. It seems really buggy and I wonder if anyone else has gotten to the root cause of this.