
Cryssa Bartels
Joined May 05, 2023
·
Last activity May 10, 2023
Following
0
Followers
0
Total activity
3
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Cryssa Bartels
Cryssa Bartels commented,
Greg Katechis Thank you so much for the quick response! At this time we do not have the internal development resources. Could you please send a request to our organization's account team so we can move forward with discussing the scope of a project with the services team to complete this?
View comment · Posted May 10, 2023 · Cryssa Bartels
0
Followers
0
Votes
0
Comments
Cryssa Bartels created a post,
Our company utilizes ZenDesk to capture all P1s that occur within our organization. But we are facing a challenge with capturing ALL clients affected by a P1 issue in our reporting. Right now we utilize the standard Problem > Incident process, but not all of our clients reach out to us as they may not notice the service-affecting issue. But we still need a ticket to capture all of the clients affected by this issue in ZenDesk.
Is there a way to upload a file that includes the 100+ orgs affected by a P1 and have this file trigger a new incident ticket for each organization to link to one P1 problem ticket? Is there a simpler solution?
I've been told by Zendesk Support that there may be a solution with some custom coding?
Posted May 05, 2023 · Cryssa Bartels
0
Followers
3
Votes
2
Comments