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wearfigs

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Latest activity by wearfigs
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    wearfigs created a post,

    EAP Automated Triage

    1. Community
    2. Zendesk Support EAP - Intelligent triage

    Use case we're looking to solve: With Zendesk's recent decision to remove the ability to sort by subject, our CSM recommended this EAP as the only workaround. We would use this to triage specific t...

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