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Joseph Knight
Joined Oct 07, 2022
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Last activity Oct 07, 2022
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Latest activity by Joseph Knight
Joseph Knight commented,
Community comment Feedback - Ticketing system (Support)
I support a development change to increase the number of tickets in a view. 30 is restrictive for my company, as we receive thousands of tickets annually and we ever-so-often have turnover of agents. Having to reassign tickets from a departing agent to a new agent can be time consuming if the departing agent has several hundred actionable tickets assigned to them.
View comment · Posted Oct 07, 2022 · Joseph Knight
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