GUSTAVO FREIRE LOPES

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Explore live dashboard

Hi @... I have an Enterprise licence, but It seems not to be available for me. Can you help? Best Regards.

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• GUSTAVO FREIRE LOPES
• Created September 26, 2022 13:49
• 0 votes

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi Barry Does omnichannel routing supports text channel? Also email tickets are taking too much time to routing. We have multiple agents with spare capacity, but tickets continue without assignee 1...

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• GUSTAVO FREIRE LOPES
• Edited August 29, 2022 19:27
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Remove "Dashboard/Get Started" button

Yes, please let us hide this button. It is bad for agents and admins.

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• GUSTAVO FREIRE LOPES
• Created September 27, 2021 17:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Zendesk should really take a look at this.

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• GUSTAVO FREIRE LOPES
• Created June 23, 2021 21:14
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Formulário específico para cada grupo de atendimento

Olá. No entanto só conseguimos colocar um formulário por grupo, e mesmo assim fica somente pré-selecionado, não oculta os demais formulários pertencentes aos demais grupos

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• GUSTAVO FREIRE LOPES
• Created May 25, 2021 18:17
• 0 votes