GUSTAVO FREIRE LOPES
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Total activity36
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Last activity
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Activity overview
Latest activity by GUSTAVO FREIRE LOPES-
GUSTAVO FREIRE LOPES commented,
Hi Barry Neary We would to have this in our instance. Can you help? Regards,
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GUSTAVO FREIRE LOPES commented,
Hi Dane I'm trying to set up a trigger condition, for exemple "channel is side conversation", but there is no such channel. We need to add a tag to use omnichannel routing. Regards. Gustavo
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GUSTAVO FREIRE LOPES commented,
Hi Prakruti Hindia In tickets events we can see that the SLA policy is applying successfully for whatsapp, but in views we can't see any countdown in SLA column. On Explore we can see FRT, but not ...
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GUSTAVO FREIRE LOPES commented,
Hi @Barry Neary We are experiencing some issues with inactive message (Whatsapp) tickets. From zendesk documentation we know that: "To be assigned to inactive message tickets (more than 10 minutes...
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GUSTAVO FREIRE LOPES commented,
Hi @... I have an Enterprise licence, but It seems not to be available for me. Can you help? Best Regards.
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GUSTAVO FREIRE LOPES commented,
Hi Barry Does omnichannel routing supports text channel? Also email tickets are taking too much time to routing. We have multiple agents with spare capacity, but tickets continue without assignee 1...
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GUSTAVO FREIRE LOPES commented,
Yes, please let us hide this button. It is bad for agents and admins.
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GUSTAVO FREIRE LOPES commented,
Zendesk should really take a look at this.
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GUSTAVO FREIRE LOPES commented,
Olá. No entanto só conseguimos colocar um formulário por grupo, e mesmo assim fica somente pré-selecionado, não oculta os demais formulários pertencentes aos demais grupos