GUSTAVO FREIRE LOPES
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Votes on activity by GUSTAVO FREIRE LOPES-
Zendesk should really take a look at this.
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Hi @Barry Neary We are experiencing some issues with inactive message (Whatsapp) tickets. From zendesk documentation we know that: "To be assigned to inactive message tickets (more than 10 minutes...
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Hi Barry Does omnichannel routing supports text channel? Also email tickets are taking too much time to routing. We have multiple agents with spare capacity, but tickets continue without assignee 1...
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Yes, please let us hide this button. It is bad for agents and admins.
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Hi Barry Neary We would to have this in our instance. Can you help? Regards,
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Hi Dane I'm trying to set up a trigger condition, for exemple "channel is side conversation", but there is no such channel. We need to add a tag to use omnichannel routing. Regards. Gustavo
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Hi Prakruti Hindia In tickets events we can see that the SLA policy is applying successfully for whatsapp, but in views we can't see any countdown in SLA column. On Explore we can see FRT, but not ...
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Hi @... I have an Enterprise licence, but It seems not to be available for me. Can you help? Best Regards.
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Olá. No entanto só conseguimos colocar um formulário por grupo, e mesmo assim fica somente pré-selecionado, não oculta os demais formulários pertencentes aos demais grupos