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Vicky

Joined Aug 25, 2022

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Last activity Jan 16, 2025

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ACTIVITY OVERVIEW

Latest activity by Vicky

Vicky commented,

CommentHow to get help with phone call problems in Talk

The browsers notifications it not triggering, what could be the reason behind? 

View comment · Posted Jan 16, 2025 · Vicky

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Vicky commented,

CommentFormatting and customizing your email

Vlad 
It works at the beginning, but when the end user replied, it still shows the Fixed name, and the content all mixed together, 
the below is what i had 


{% for comment in ticket.comments %}



{{#if author.agent}}
Fix Name
{{else}}
{{author.name}}
{{/if}}
{{comment.created_at_with_time}}

{{comment.value}}

{% endfor %}
 

View comment · Posted Jul 11, 2024 · Vicky

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Vicky commented,

CommentFormatting and customizing your email

im trying to change the {{comment.author.name}}, if the author is an agent, it would be a fix name, but when its an end user it would be as their name on zendesk, if there a way to do it ? 

View comment · Posted Jul 11, 2024 · Vicky

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Vicky created a post,

Post Q&A - Chat, messaging, and widgets

Hi 

 

Im trying to add a phone number on chatbot, so customer can click on the button, it would start a call to us. 

 

is that possible?

Posted Jun 13, 2024 · Vicky

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Vicky commented,

Community comment Q&A - Help center and community

Im having the same issue, however right now my code is exactly the same as 
 Ifra Saqlain  provided, but it is still not showing the whole image.  its only showing the ⅓ of it. 

View comment · Posted Jun 11, 2024 · Vicky

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Vicky commented,

Community comment Q&A - Help center and community

It works exactly how I wanted ! Thank you so much ! 

View comment · Posted Aug 25, 2022 · Vicky

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Vicky created a post,

Post Q&A - Help center and community

I am trying to have the article to display both the first publish date and the last update date, But I do not seems to be able to do so, Ive tried to use / adjust the coding with reference to Tip: Display article revision date instead of publication date.

I've manage to hide it completely or change the fonts, which is not really what i wanted. 

Thanks 

Edited Aug 25, 2022 · Vicky

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