Emily Hillermann

1. Agent guide
2. Ticket automation and collaboration
3. Viewing intelligent triage predictions and suggested macros

Will there be any plans for the tickets to automatically generate a summary once they are closed that can be pulled from explore?  When we are reviewing potential issues and problems, having a summ...

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• Emily Hillermann
• Created June 08, 2023 16:33
• 1 vote

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips

I've not tried it, but I think this might work.   1. Ensure that Zendesk is creating a ticket for every abandoned call.  2. Have a way to identify that abandoned call (we use a generic "Abandoned C...

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• Emily Hillermann
• Created April 22, 2023 01:12
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How can I link my help center to my website?

Is it possible to have one help center linked to multiple websites?  For instance, if I want it on the brand specific website, as well as on the parent company website. 

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• Emily Hillermann
• Created February 20, 2023 16:57
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips

Oh my goodness - of course that is correct. I'm not sure what I was thinking. The trigger is active and working as it should. Thank you.

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• Emily Hillermann
• Created January 05, 2023 21:39
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips

We route one of our IVR menus to text messages and have a trigger setup to send an automated response. The trouble we run into is that the requester can respond to the ticket via text and the statu...

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• Emily Hillermann
• Created January 05, 2023 17:54
• 0 votes