Emily Hillermann
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Recent activity by Emily Hillermann-
Is there any plan to allow for any exceptions? We would like to delete all tickets after a certain time frame, with an exception of certain model numbers which we have setup as a customer field in...
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Will there be any plans for the tickets to automatically generate a summary once they are closed that can be pulled from explore? When we are reviewing potential issues and problems, having a summ...
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I've not tried it, but I think this might work. 1. Ensure that Zendesk is creating a ticket for every abandoned call. 2. Have a way to identify that abandoned call (we use a generic "Abandoned C...
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Is it possible to have one help center linked to multiple websites? For instance, if I want it on the brand specific website, as well as on the parent company website.
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Oh my goodness - of course that is correct. I'm not sure what I was thinking. The trigger is active and working as it should. Thank you.
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We route one of our IVR menus to text messages and have a trigger setup to send an automated response. The trouble we run into is that the requester can respond to the ticket via text and the statu...