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Fred Thomas

Joined Mar 21, 2022

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Last activity Jul 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Fred Thomas

Fred Thomas commented,

CommentSetting up workforce management (WFM add-on)

I am having trouble reflecting the correct status for one of my agents. It seems the issue is that this agent was indeed ‘inactive’ when we first installed WFM. However, he is now active and WFM refuses to sync status properly. I have even modified the agent's name and the name change appears after performing a manual sync. What's happening here? How can I force the status change?

I find it incredibly limiting not being able to just click an option to designate status as as Admin. A process similar to User management in Zendesk Admin panel would be very much appreciated. Any workarounds??

View comment · Edited Jul 18, 2024 · Fred Thomas

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Fred Thomas commented,

CommentSetting up workforce management (WFM add-on)

I would love to see the ability to grant/black access via Group membership. This would make for much more streamlined management of access. Is this planned?

View comment · Posted Apr 23, 2024 · Fred Thomas

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