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Ron Purdy
Joined Sep 09, 2022
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Last activity Sep 09, 2022
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Latest activity by Ron Purdy
Ron Purdy commented,
CommentBuilding reports
Hi!
My team frequently assist each other with our tickets. Is there a way to calculate the Average Requester Wait Time (Business Hours) by the agent making the reply instead of by the agent who is assigned when the ticket is solved?
View comment · Posted Sep 09, 2022 · Ron Purdy
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