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Ron Purdy's Avatar

Ron Purdy

Joined Sep 09, 2022

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Last activity Sep 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Ron Purdy

Ron Purdy commented,

CommentBuilding reports

Hi!

My team frequently assist each other with our tickets. Is there a way to calculate the Average Requester Wait Time (Business Hours) by the agent making the reply instead of by the agent who is assigned when the ticket is solved?

View comment · Posted Sep 09, 2022 · Ron Purdy

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