Ryan K.
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Total activity20
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Last activity
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Member since
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Activity overview
Latest activity by Ryan K.-
Ryan K. created a post,
Chat triggers & tags for measuring effectiveness
Feature Request Summary: Zendesk Explore/Chat should have an option to be able to track the number of times a trigger is successfully sent to a user without that user responding back to the chat ...
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Ryan K. commented,
Hey Jacob Christensen! I'm looking to set this up on the classic web widget, and was hoping for a native way to do this. This API stuff is a foreign language to me 😬.
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Ryan K. created a post,
Enable dynamic content in the web widget
Feature Request Summary: Can there be an option to natively place dynamic content into the web widget's content areas. Description/Use Cases: Areas that we can benefit with dynamic content are:...
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Ryan K. created a post,
Editing Closed Live Chat Text
Feature Request Summary: Provide a native way to edit the text that appears if our live chat business hours are closed and end-users are using the live chat direct link. Description/Use Cases: ...
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Ryan K. commented,
Hey Christine Felicia, Thanks for your quick response! Two things: I'd need to keep the contact form active (it's a tool I use to route tickets to appropriate departments). The text I'm referring...
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Ryan K. commented,
Hi there! I'm wondering if there's a way to remove the offline form and just place text for the end-user to read? For example: "Our live chat support is closed at this time. Please submit a ticket ...
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Ryan K. created a post,
Zendesk Support & Guide tracking
Feature Request Summary: Zendesk Support/Explore should have a way to further track effectiveness of our Help Center articles tied to a specific user. Description/Use Cases: If a user reviews a ...
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Ryan K. commented,
I have the same question as James and Aaron: Is there a way to see the number of tickets submitted from the web widget specifically? Please let us know if this is an option to track or not.
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Ryan K. created a post,
Number of tickets via user language
Feature Request Summary: Zendesk Explore should have a metric that automatically traces the user's language. This is already traced when Zendesk sets the user's language. Description/Use Cases: ...