Ryan K.

1. Community
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Zendesk Explore/Chat should have an option to be able to track the number of times a trigger is successfully sent to a user without that user responding back to the chat ...

• Ryan K.
• Created January 25, 2023 22:58
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Provide a native way to edit the text that appears if our live chat business hours are closed and end-users are using the live chat direct link. Description/Use Cases:  ...

• Ryan K.
• Edited December 07, 2022 18:16
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Can there be an option to natively place dynamic content into the web widget's content areas. Description/Use Cases:  Areas that we can benefit with dynamic content are:...

• Ryan K.
• Created November 02, 2022 16:34
• 2 followers
• 2 comments
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

Feature Request Summary:  Zendesk Support/Explore should have a way to further track effectiveness of our Help Center articles tied to a specific user.  Description/Use Cases: If a user reviews a ...

• Ryan K.
• Created July 11, 2022 20:19
• 2 followers
• 1 comment
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

Feature Request Summary:  Zendesk Explore should have a metric that automatically traces the user's language. This is already traced when Zendesk sets the user's language. Description/Use Cases: ...

• Ryan K.
• Created July 11, 2022 16:19
• 2 followers
• 0 comments
• 3 votes