Elizabeth Toy

1. Community
2. Feedback - Ticketing System (Support)
3. Jira + Zendesk integration support for attachments and text formatting

+1 for the formatting, images, attachments, etc. making it into Jira when creating an issue from the Jira app.   as a result of this, our team either has to commit to memory the Jira formatting syn...

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• Elizabeth Toy
• Created February 08, 2023 00:18
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Link Incident to Multiple Problem reports

+1. While I can understand the reasoning to only be able to link to a single problem ticket, the reality is that sometimes a requester will bring up multiple issues during the course of a single ti...

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• Elizabeth Toy
• Created December 02, 2022 22:23
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

one small gripe: the button uses up precious vertical real estate—I don't love that it pushes down the list of tickets so I see fewer and/or have to scroll. it would be nice to put the filter butto...

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• Elizabeth Toy
• Created August 19, 2022 21:00
• 8 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Managing webhooks

wanted to check/confirm something... if a webhook was created by user A, and then down the line user A is no longer an agent in Zendesk, does that webhook they created still remain?

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• Elizabeth Toy
• Created February 09, 2022 03:18
• 0 votes