Lefteris Apostolakis
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Last activity
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Activity overview
Latest activity by Lefteris Apostolakis-
Lefteris Apostolakis commented,
Hi, Anybody run into the issue of not being able to delete a USER field? I am trying to delete a user (not a ticket) field named "Office Location", and I keep getting an error message that "...fiel...
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Lefteris Apostolakis commented,
Thanks for the instructions Sam. This is something that we have done already in Okta. In theory, we are already mapping the custom attributes we want from Okta into Zendesk. The issue is that there...
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Lefteris Apostolakis commented,
I just found some time to check on that Zendesk integration you posted, and I just realised that this is THE Zendesk app that you can add in Okta and it's the one we use already. I am aware that th...
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Lefteris Apostolakis commented,
Thanks for the information Sam! I will definitely give it a try but I would still like to find a solution outside of this app because we will also be moving away from Okta soon, therefore I am curi...
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Lefteris Apostolakis created a post,
Automatically populate (and keep updated) Zendesk User Field from directory attribute (AD/Okta/etc.)
Hello all, I have been trying to find more information for something I thought would be more common, but I didn't manage to find a satisfactory answer, therefore I am posting here. We have been try...
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Lefteris Apostolakis commented,
Hi Austin, Thanks for the comprehensive reply. I never even thought about checking Explore forthis, so this was an eye opener. I managed to indeed successfully export the external IDs of the users ...
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Lefteris Apostolakis commented,
Thanks so much for the tip Trapta. I managed to implement this into out Zendesk portal and it worked like a charm. Thanks a lot again!
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Lefteris Apostolakis commented,
Hello Tipene, Thanks for this explanation. It actually clears up a few things. I do have external IDs for our Zendesk users, but in order to be able to use them as identifiers in order to bulk upda...
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Lefteris Apostolakis commented,
Thanks for the comment @.... The issue is that this default Zendesk CC field does not appear in the list of ticket fields in Support, therefore I don't know its id. Do you perhaps know of a way to ...
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Lefteris Apostolakis created a post,
Bulk import for updating users' email address fails with Name: too short
AnsweredHello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our internal Zendesk users. For some reason, it succeeds for the first 13 users and ...