Lefteris Apostolakis

1. People
2. ...
3. End users and organizations
4. Managing custom user fields

Hi, Anybody run into the issue of not being able to delete a USER field? I am trying to delete a user (not a ticket) field named "Office Location", and I keep getting an error message that "...fiel...

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• Lefteris Apostolakis
• Created September 05, 2022 13:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically populate (and keep updated) Zendesk User Field from directory attribute (AD/Okta/etc.)

Thanks for the instructions Sam. This is something that we have done already in Okta. In theory, we are already mapping the custom attributes we want from Okta into Zendesk. The issue is that there...

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• Lefteris Apostolakis
• Created April 13, 2022 12:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically populate (and keep updated) Zendesk User Field from directory attribute (AD/Okta/etc.)

I just found some time to check on that Zendesk integration you posted, and I just realised that this is THE Zendesk app that you can add in Okta and it's the one we use already. I am aware that th...

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• Lefteris Apostolakis
• Created March 24, 2022 08:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically populate (and keep updated) Zendesk User Field from directory attribute (AD/Okta/etc.)

Thanks for the information Sam! I will definitely give it a try but I would still like to find a solution outside of this app because we will also be moving away from Okta soon, therefore I am curi...

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• Lefteris Apostolakis
• Created March 22, 2022 16:49
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Bulk import for updating users' email address fails with Name: too short

Hi Austin, Thanks for the comprehensive reply. I never even thought about checking Explore forthis, so this was an eye opener. I managed to indeed successfully export the external IDs of the users ...

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• Lefteris Apostolakis
• Created August 13, 2021 10:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Move the CC field in Help Center

Thanks so much for the tip Trapta. I managed to implement this into out Zendesk portal and it worked like a charm. Thanks a lot again!

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• Lefteris Apostolakis
• Created August 12, 2021 17:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Bulk import for updating users' email address fails with Name: too short

Hello Tipene, Thanks for this explanation. It actually clears up a few things. I do have external IDs for our Zendesk users, but in order to be able to use them as identifiers in order to bulk upda...

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• Lefteris Apostolakis
• Created August 10, 2021 13:20
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Move the CC field in Help Center

Thanks for the comment @.... The issue is that this default Zendesk CC field does not appear in the list of ticket fields in Support, therefore I don't know its id. Do you perhaps know of a way to ...

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• Lefteris Apostolakis
• Created July 14, 2021 12:15
• 0 votes