Philip Crump

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hmm seems odd to me that that's by design. But ok thanks for letting me know David

• View comment
• Philip Crump
• Created January 30, 2023 08:44
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi, I have identified a potential security issue with an aspect of the Teams integration. Once it's all setup, in Teams, you are able to click the three dots below the message bar to bring up the Z...

• View comment
• Philip Crump
• Created January 25, 2023 14:51
• 1 vote

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How can I change the name "Answer Bot" in the bot builder?

Sam - DY I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic).  I'm happy to be prove...

• View comment
• Philip Crump
• Created November 22, 2022 17:16
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. How do I set up agent forwarding for emails?

I have found a weird behaviour with this setting. When an agent does forward in a customer's enquiry it seems to set a Group itself. Initially I thought it chose the system default group, but on my...

• View comment
• Philip Crump
• Created August 03, 2022 10:46
• 0 votes