Stephen Skobel
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Recent activity by Stephen Skobel-
I'd really like to know the status on this as well.
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An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list.
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We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help.
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We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes unti...
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Is it possible to have these notifications get triggered to a chat within Microsoft Teams?