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Dana Barker's Avatar

Dana Barker

Joined Feb 11, 2022

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Last activity Apr 20, 2022

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Latest activity by Dana Barker

Dana Barker commented,

CommentUsers, groups, and organizations

I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.

It defeats the purpose of having the different options if they provide the same level of access to the users. 

View comment · Posted Apr 20, 2022 · Dana Barker

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Dana Barker commented,

Community comment Feedback - Ticketing system (Support)

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

View comment · Posted Apr 19, 2022 · Dana Barker

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Dana Barker commented,

CommentExtending Zendesk

We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share! 

View comment · Posted Feb 11, 2022 · Dana Barker

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