Recent searches
No recent searches

Dana Barker
Joined Feb 11, 2022
·
Last activity Apr 20, 2022
Following
0
Followers
0
Total activity
9
Votes
3
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Dana Barker
Dana Barker commented,
I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.
It defeats the purpose of having the different options if they provide the same level of access to the users.
View comment · Posted Apr 20, 2022 · Dana Barker
0
Followers
8
Votes
0
Comments
Dana Barker commented,
Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request.
View comment · Posted Apr 19, 2022 · Dana Barker
0
Followers
0
Votes
0
Comments
Dana Barker commented,
We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share!
View comment · Posted Feb 11, 2022 · Dana Barker
0
Followers
0
Votes
0
Comments