Dana Barker

1. People
2. ...
3. Users, groups, and organizations
4. What is the difference between ticket access at the organization level and user level?

I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets...

• View comment
• Dana Barker
• Created April 20, 2022 13:30
• 7 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Including {{ticket.description}} placeholder in trigger

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

• View comment
• Dana Barker
• Created April 19, 2022 20:22
• 0 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Setting up the Time Tracking app

We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share! 

• View comment
• Dana Barker
• Created February 11, 2022 14:05
• 0 votes