Kelly Tengco

Hi team, I must reiterate that it has been 7 months since my last comment and Zendesk remains unbearably unaccommodating. There must, must, must be a focus on accessibility. My work is severely compromised on a daily basis and I am walking a fine line between not being able to read emails and living at my chiro from straining my neck. Please, prioritize better zoom ability for your blind clients. This is important. 

I will also mention a significant roadblock for my visual impairment is the overcrowding of the email viewbox. I am unable to zoom the screen or text while still keeping the viewbox a reasonable size to be able to see anything I'm doing. It is making emails virtually impossible to read, even with everything completely collapsed. I am currently writing email responses in Word and copying and pasting, as it's the only way I can get any screen real estate, unfortunately. If I can help answer any other questions about this, please feel free.