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Melissa McMillan

Joined Feb 01, 2022

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Last activity Mar 14, 2022

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Latest activity by Melissa McMillan

Melissa McMillan commented,

Community comment Developer - Zendesk APIs

Hi Tipene, I've reviewed the article, but I don't think any of those apply. I've ensured through our admin panel that agent comments vie email are public by default, and non-email conversations are public by default. Can we make a ticket for this? Our communications are not returning to the public default after using #note for one response. 

View comment · Posted Feb 07, 2022 · Melissa McMillan

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Melissa McMillan created a post,

Post Developer - Zendesk APIs

We'd like to only use the #note or #private mail API call to be for that one response, not as a toggle for the entire thread and all future responses.

Posted Feb 03, 2022 · Melissa McMillan

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Melissa McMillan commented,

CommentTicket management

I'm noticing that using #note applies to the whole communication thread, affecting future responses from agents on the ticket as well. Is there a way to only make one comment update private, but  then have future responses to go back to public (back to the default)?

View comment · Posted Feb 01, 2022 · Melissa McMillan

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