Melissa McMillan

1. Community
2. Zendesk APIs
3. Enabling the mail API call #private or #note to be for single-response use

Hi Tipene, I've reviewed the article, but I don't think any of those apply. I've ensured through our admin panel that agent comments vie email are public by default, and non-email conversations are...

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• Melissa McMillan
• Created February 07, 2022 18:12
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Support has gone downhill

Definitely agree with this thread, I can't believe ZD has decided to go all-in for the chat bot for its primary form of support. My company and I are pretty new to Zendesk, and getting help for con...

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• Melissa McMillan
• Created February 03, 2022 16:16
• 3 votes

1. Agent guide
2. Ticket management
3. Using the Mail API to update ticket properties from your inbox

I'm noticing that using #note applies to the whole communication thread, affecting future responses from agents on the ticket as well. Is there a way to only make one comment update private, but  t...

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• Melissa McMillan
• Created February 01, 2022 23:53
• 0 votes