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Harald Homolka

Joined Jul 13, 2022

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Last activity Aug 24, 2023

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Latest activity by Harald Homolka

Harald Homolka commented,

Community comment Feedback - Ticketing system (Support)

Thank you all for the continued feedback on the community and beyond. I understand this is a frustrating limitation and we are continuing to work through this in phases.

Well, this thread has been open since January 2020, and as some have pointed out, there is another thread discussing the same topic dating back to 2017. To be honest, I'm uncertain whether the feedback from the community is truly appreciated and if you understand the level of frustration caused by this prolonged delay. Judging from the sentiments expressed in this thread, it seems like many people share this feeling of frustration and dissatisfaction.

 I understand this may not be in the time frame you all want but we are making progress but this is all planned and being worked on in addition to all the great Zendesk functionality. 

You already mentioned on April 30, 2021, that Zendesk is actively working on this feature. It's true that at that time, you indicated that it wouldn't be available in the near future. However, it's been an astonishing 25 months since then, and we are left wondering whether Zendesk will truly deliver on its promise within the next six months. The uncertainty surrounding this timeline is disheartening, to say the least.

In the meantime, developers in this thread have graciously offered a free extension to address the issue. It might be worth considering reaching out to them for assistance.

Zendesk costs a significant amount of money, but these basic, important, and promised functionalities are just not working (or are being ignored). This goes beyond mere frustration...

View comment · Posted Jun 16, 2023 · Harald Homolka

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Harald Homolka commented,

Community comment Feedback - Ticketing system (Support)

It is really annoying that only 12 Views can be shown...

Is there any update on the "planned" feature? It is planned now for 3 years. If you don't want to fix this, don't mark is as "planned".

View comment · Posted Jun 16, 2023 · Harald Homolka

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