Thang Viet

Hi Sebastiaan (Sparkly ⭐), could you or any one please help to check on this. 

Many thanks

Hi guys

I'm trying to implement the click-to-call with my CTI apps which use this guideline:
https://developer.zendesk.com/documentation/voice/sell-cti-developer-guide/adding-a-recording-or-notes-for-a-call/

The note is saved into system and when i tried to access ticket page, the recording file is not available eventhough my external link is ok and audio file is in .wav format as suggested.

The link is working well: https://demo8501.contactcenter-suite.com/rfs/gate?param=2e312e3032303230313036393564396d38313331323130322c3230302c306f3165352c33332c3037302e303031303231&audio=trueMany thanks.

Thank you Sebastiaan (Sparkly ⭐) for your detail answer.

It's all working well now

Hi Sebastiaan (Sparkly ⭐)

Thank you for your detailed answer, I just had a lunar new year break and can only comeback with this by today.
 
I have followed your guide, however there're few things which don't work as I expected:

1. The app.register doesn't hit when I open any ticket. It only hits when I click the reload button in the image below. 

client.on('app.registered', function (data) {

});

2. I tried to hide the ticket_bar app but it still take space as above.
3. I expected to get all phone numbers of a requester but the response is only the first direct line number, my request is:

let settings = {
    url: '/api/v2/users/' + id + '.json',
    type:'GET',
    dataType: 'json',
};

client.request(settings).then();

Hello, I'm trying to implement the click-to-call with my CTI apps which use ZAF. The idea is making any phone number that appears in the Support Page be able to click and pass that value to my CTI app.

As far as I understand, Zendesk doesn't allow that, and there's a workaround:
If an agent visits any User page or Ticket page, all phone numbers on that page will be fetched and displayed in the CTI widget and the agent can click on them to make a call.

My question is, what is the api/ technique to catch the event when agents change/visit any page in Support, and how to fetch all the phone numbers in that page.

Many thanks.

Thank you Eric, that's what I am looking for.

Hello, I'm quite new to Zendesk and trying to create an CTI app using ZAF.

My scenario is : Agent logs in to system and receives an incoming call from existing customer. My app will create a ticket with some information like below

let ticketData = {
    "ticket": {
        "via_id": via_id,
        "subject": "New Ticket",
        "requester_id": customer.id,
        "description": description,
        "assignee_id": 361330614516,
    }
}

With requester_id I can easily find out by searching the phone number. But I'm struggling to get the get the id of current logged in user/agent so I can fulfill the assignee_id field in here.

Thanks