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Holger Hansson

Joined Jun 11, 2022

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Last activity Jun 11, 2022

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Holger Hansson commented,

Community comment Developer - Zendesk APIs

I have the same issue I believe. 

{
  "ticket": {
    "custom_fields": [{ "id": 5832450293651, "value": "australia" }]
  }
}

--> should update the field as far as I understand. But it does not.

The ticket field json has this metadata (names replaced):
{"ticket_field":{"url":"https://noname.zendesk.com/api/v2/ticket_fields/5832450293651.json","id":5832450293651,"type":"tagger","title":"Job Origin","raw_title":"Job Origin","description":"","raw_description":"","position":9999,"active":true,"required":false,"collapsed_for_agents":false,"regexp_for_validation":null,"title_in_portal":"Job Origin","raw_title_in_portal":"Job Origin","visible_in_portal":true,"editable_in_portal":true,"required_in_portal":true,"tag":null,"created_at":"2022-04-27T20:56:11Z","updated_at":"2022-05-11T09:21:04Z","removable":true,"agent_description":"PPP, Nunch, Australia","custom_field_options":[{"id":5832422001299,"name":"PPP","raw_name":"PPP","value":"usa","default":false},{"id":5833144033683,"name":"Nunch","raw_name":"Nunch","value":"nunch","default":false},{"id":5832422001427,"name":"Australia","raw_name":"Australia","value":"australia","default":false}]}}

View comment · Posted Jun 11, 2022 · Holger Hansson

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