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Julian Zhai

Joined Jun 15, 2022

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Last activity Jun 17, 2022

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Latest activity by Julian Zhai

Julian Zhai commented,

Community comment Developer - Zendesk APIs
Community

Hi Erica,

Thanks the metrics API has the solved date.

Julian

View comment · Posted Jun 17, 2022 · Julian Zhai

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Julian Zhai commented,

Community comment Developer - Zendesk APIs
Community

Hi Martin/Cheeny,

Thanks for replying. The audit API does provide the histroy of the tickets including the email correspondences between stakeholders. However, one can only deduce the solved date by the content or tones of the emails/comments, and it'll be very trick to conduct tone analysis or text mining for say 100k tickets.

Is there a field called "solved_at" for the tickets, just like there's a "created_at" field for the tickets via the API?

Thanks

View comment · Posted Jun 15, 2022 · Julian Zhai

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