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Ron McClung

Joined Dec 17, 2021

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Last activity Jun 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Ron McClung

Ron McClung created a post,

Post Developer - Zendesk APIs

Why can't I get the Authentication to work

 

url = "https://sandboxdomain.zendesk.com/api/v2/tickets/"

url1 = "/audits.json"

 

response = requests.request(

    "GET",

    url+ticket[0]+url1,

    auth=('myuser@workdomain.com/token:{ZD provided token}',""),

    headers=headers

)

Edited Jun 07, 2024 · Ron McClung

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Ron McClung commented,

CommentGlobal security and user access

We are constantly getting thousands of emails from script.google.com in the requester name.  How do I stop that!?

View comment · Posted May 26, 2023 · Ron McClung

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Ron McClung commented,

Community comment Developer - Zendesk APIs

Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?

View comment · Posted Oct 31, 2022 · Ron McClung

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Ron McClung created a post,

Post Developer - Zendesk APIs

I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end.

What is the easiest way to do that?

Posted Oct 19, 2022 · Ron McClung

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Ron McClung commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks

View comment · Posted Aug 16, 2022 · Ron McClung

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Ron McClung created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I am trying to get documentCaptureURL which is a custom field (78069627) declared in our app, even though the custom field carries the value which shows in the zendesk UI (left hand side panel), but below json doesn't show the value when I try to get using zendesk api as below
zatClient.get('ticketFields:custom_field_78069627')

"ticketFields:custom_field_78069627": {
"hasOptions": false,
"isRequired": false,
"isVisible": true,
"label": "Document Capture URL",
"name": "custom_field_78069627",
"type": "text",
"isEnabled": true,
"requiredOnStatuses": []
}

Posted Aug 15, 2022 · Ron McClung

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Ron McClung created a post,

Post Q&A - Tickets and email

I am attempting to determine what values are contained in a multi select and based on that, send certain content in an email through Dynamic Content.  What is the best way to traverse the values of the Multi Select?

{% case ticket.ticket_field_80818947 %}
{% when 'VALUE 1' %}

Content for VALUE 1


 {% when 'VALUE 2' %}

Content for VALUE 2


 {% when VALUE 3' %}
....
 {% endcase %}            

Posted Apr 12, 2022 · Ron McClung

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Ron McClung commented,

Community comment Q&A - Tickets and email

Was this ever resolved?

View comment · Posted Apr 12, 2022 · Ron McClung

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Ron McClung commented,

CommentExtending Zendesk

What can I do with the Webhook Response Body that is returned?  Can I access it from within a trigger?  Or does that have to be done in code?

View comment · Posted Mar 25, 2022 · Ron McClung

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Ron McClung created a post,

Post Q&A - Apps and integrations

I have a need to get data from the backend through a Webhook/API after the ticket is updated.  The ticket gets an update from through an API and then I need to trigger off that to look up a data to add to the ticket.   Is this possible?

Posted Mar 25, 2022 · Ron McClung

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