Recent searches
No recent searches

Ron McClung
Joined Dec 17, 2021
·
Last activity Jun 07, 2024
Following
0
Followers
0
Total activity
30
Votes
0
Subscriptions
11
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ron McClung
Ron McClung created a post,
Why can't I get the Authentication to work
url = "https://sandboxdomain.zendesk.com/api/v2/tickets/"
url1 = "/audits.json"
response = requests.request(
"GET",
url+ticket[0]+url1,
auth=('myuser@workdomain.com/token:{ZD provided token}',""),
headers=headers
)
Edited Jun 07, 2024 · Ron McClung
1
Follower
2
Votes
2
Comments
Ron McClung commented,
We are constantly getting thousands of emails from script.google.com in the requester name. How do I stop that!?
View comment · Posted May 26, 2023 · Ron McClung
0
Followers
0
Votes
0
Comments
Ron McClung commented,
Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?
View comment · Posted Oct 31, 2022 · Ron McClung
0
Followers
0
Votes
0
Comments
Ron McClung created a post,
I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end.
What is the easiest way to do that?
Posted Oct 19, 2022 · Ron McClung
0
Followers
2
Votes
3
Comments
Ron McClung commented,
Thanks
View comment · Posted Aug 16, 2022 · Ron McClung
0
Followers
0
Votes
0
Comments
Ron McClung created a post,
I am trying to get documentCaptureURL which is a custom field (78069627) declared in our app, even though the custom field carries the value which shows in the zendesk UI (left hand side panel), but below json doesn't show the value when I try to get using zendesk api as below
zatClient.get('ticketFields:custom_field_78069627')
"ticketFields:custom_field_78069627": {
"hasOptions": false,
"isRequired": false,
"isVisible": true,
"label": "Document Capture URL",
"name": "custom_field_78069627",
"type": "text",
"isEnabled": true,
"requiredOnStatuses": []
}
Posted Aug 15, 2022 · Ron McClung
0
Followers
4
Votes
3
Comments
Ron McClung created a post,
I am attempting to determine what values are contained in a multi select and based on that, send certain content in an email through Dynamic Content. What is the best way to traverse the values of the Multi Select?
{% case ticket.ticket_field_80818947 %}
{% when 'VALUE 1' %}
Content for VALUE 1
{% when 'VALUE 2' %}
Content for VALUE 2
{% when VALUE 3' %}
....
{% endcase %}
Posted Apr 12, 2022 · Ron McClung
0
Followers
2
Votes
1
Comment
Ron McClung commented,
Was this ever resolved?
View comment · Posted Apr 12, 2022 · Ron McClung
0
Followers
0
Votes
0
Comments
Ron McClung commented,
What can I do with the Webhook Response Body that is returned? Can I access it from within a trigger? Or does that have to be done in code?
View comment · Posted Mar 25, 2022 · Ron McClung
0
Followers
0
Votes
0
Comments
Ron McClung created a post,
I have a need to get data from the backend through a Webhook/API after the ticket is updated. The ticket gets an update from through an API and then I need to trigger off that to look up a data to add to the ticket. Is this possible?
Posted Mar 25, 2022 · Ron McClung
1
Follower
4
Votes
3
Comments