Ron McClung

1. Community
2. Zendesk APIs
3. Opening up a dialog box based on conditions in a ticket

Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?

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• Ron McClung
• Created October 31, 2022 21:18
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Unable to get value from custom fields through ZAF client

Thanks

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• Ron McClung
• Created August 16, 2022 17:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Placeholder for Multi-select custom fields

Was this ever resolved?

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• Ron McClung
• Created April 12, 2022 18:41
• 0 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks

What can I do with the Webhook Response Body that is returned?  Can I access it from within a trigger?  Or does that have to be done in code?

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• Ron McClung
• Created March 25, 2022 16:15
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket Field events on read only fields

OK, got it

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• Ron McClung
• Created January 18, 2022 21:29
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket Field events on read only fields

Additionally I am getting validate Unsupported MIME types detected in node_modules/acorn-jsx/node_modules/acorn/bin/update_authors.sh, node_modules/babel-polyfill/scripts/build-dist.sh, node_module...

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• Ron McClung
• Created January 18, 2022 18:28
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket Field events on read only fields

Ok, I have a working local version, thank you very much. The struggle I have now is deploying to sandbox and storing the IDs for the fields.  It's currently in a settings.yml file but I am little c...

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• Ron McClung
• Created January 18, 2022 18:11
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket Field events on read only fields

My mistake.  I did not look directly into the Iframe file.  Thanks, I will look it over.

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• Ron McClung
• Created January 13, 2022 22:47
• 0 votes

1. Community
2. Zendesk APIs
3. Ticket Field events on read only fields

I see where in the Manifest you change the properties of a field.  Perhaps I did not clearly state what I meant.  The agent will be entering data into the fields in question.  Once that is done, I ...

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• Ron McClung
• Created January 13, 2022 20:09
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Setting Field to Read-only after ticket Creation?

My thoughts were to create a Next App that they can pull in the data when needed (add and update) but leave the fields read only.  Working with ZAT and Next.js but running into issues.  What is the...

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• Ron McClung
• Created December 27, 2021 15:05
• 0 votes