Ron McClung
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Votes on activity by Ron McClung-
Can I use a webhook and trigger to get data from the backend?
I have a need to get data from the backend through a Webhook/API after the ticket is updated. The ticket gets an update from through an API and then I need to trigger off that to look up a data to...
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Opening up a dialog box based on conditions in a ticket
I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end. What is the easiest way to do that?
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Unable to get value from custom fields through ZAF client
AnsweredI am trying to get documentCaptureURL which is a custom field (78069627) declared in our app, even though the custom field carries the value which shows in the zendesk UI (left hand side panel), bu...
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Multi-Select Liquid Markup Case Statement
I am attempting to determine what values are contained in a multi select and based on that, send certain content in an email through Dynamic Content. What is the best way to traverse the values of...
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Ticket Field events on read only fields
I have a few ticket fields that needs to be locked down after the ticket creation and only accessed if there is a mistake in the initial entry. It is causing reporting issues as these fields get c...
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Setting Field to Read-only after ticket Creation?
Is there a way to lock fields from being altered or edited after the initial ticket creation and only allow editing with some kind of extra step to open the field first?