Pedro Machado

I now also see that when we try to funnel emails outside of the ticket back into Zendesk that all parties NOT in that email CC get removed — has any thought been had to improve this? zendesk zendesk 

Zendesk -- has there been any additional thoughts or enhancements to this feature? I am constantly having to deal with this same problem - CC'd users reply and decide to remove people from our tickets. It is very cumbersome to go back and re-add everyone again when it happens. Originally we were under the impression that ONLY the agents and the person deemed to be the requestor of the ticket had this authority? Do we have something misconfigured?