Recent searches


No recent searches

Georgia Burgoyne's Avatar

Georgia Burgoyne

Joined May 17, 2024

·

Last activity May 17, 2024

Following

0

Followers

0

Total activity

1

Votes

0

Subscriptions

0

ACTIVITY OVERVIEW

Latest activity by Georgia Burgoyne

Georgia Burgoyne created a post,

PostZendesk WFM EAP - Create Combined Workstreams

I appreciate the concept of combined workstreams, but it doesn't meet my current needs. 

For example, consider a current combined workstream for Billing and Live Chat:

  • 3 agents in Billing Workstream
  • 2 agents in Live Chat
  • Only 1 agent is in both Workstreams

Ideally, with a combined workstream, it would assign tasks to a single agent who can handle both Billing and Live Chat rather than assigning it to everyone in both workstreams.

 

 

Posted May 17, 2024 · Georgia Burgoyne

3

Followers

4

Votes

4

Comments