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Georgia Burgoyne
Joined May 17, 2024
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Last activity May 17, 2024
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Latest activity by Georgia Burgoyne
Georgia Burgoyne created a post,
PostZendesk WFM EAP - Create Combined Workstreams
I appreciate the concept of combined workstreams, but it doesn't meet my current needs.
For example, consider a current combined workstream for Billing and Live Chat:
- 3 agents in Billing Workstream
- 2 agents in Live Chat
- Only 1 agent is in both Workstreams
Ideally, with a combined workstream, it would assign tasks to a single agent who can handle both Billing and Live Chat rather than assigning it to everyone in both workstreams.
Posted May 17, 2024 · Georgia Burgoyne
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