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April Schultz

Joined Oct 16, 2021

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Last activity Dec 01, 2022

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ACTIVITY OVERVIEW

Latest activity by April Schultz

April Schultz commented,

CommentTicket management

Is there any plan to add Followers as an allowed field to bulk update? 

View comment · Posted Mar 17, 2022 · April Schultz

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April Schultz commented,

CommentBuilding reports

How do I create an attribute that shows the date a ticket's status was changed from solved to closed? The new feature of being able to redact on a closed tickets will pose a problem in our current queries. It appears that if you redact on a closed ticket, the 'Ticket updated - date' field is updated to the date the redaction took place. We are displaying 'Ticket updated - date' with the 'Status' of closed on many queries since before this new feature, that date would never change. 

View comment · Posted Sep 22, 2021 · April Schultz

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