Kat Brooks
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Last activity
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Activity overview
Latest activity by Kat Brooks-
Kat Brooks commented,
Another option that could work would be to make views filterable. In my case, at least, currently each of our project teams has at least 3 views to cover different ticket statuses. So anyone asso...
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Kat Brooks created a post,
New Help Center not working
We added Brands to our account this week and on one of the new ones, I clicked the button to create a new help center for it, which seemed to complete. But now every time I try to click Manage from...
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Kat Brooks commented,
We're running into the same thing. We just started using both light agents and the enhanced CC, so I didn't know what the root cause was, but it's the same result as above. We did find a workaroun...
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Kat Brooks commented,
I agree too - we just moved to having this feature available and it's causing all sorts of issues! We put our Client Support team as light agents because they sometimes need access to look at and ...
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Kat Brooks commented,
I'm wondering if there is any way to not have CCed email addresses automatically added as end users? We want the requestor added, but not everyone who they CC.