Kat Brooks
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Recent activity by Kat Brooks-
Another option that could work would be to make views filterable. In my case, at least, currently each of our project teams has at least 3 views to cover different ticket statuses. So anyone asso...
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We're running into the same thing. We just started using both light agents and the enhanced CC, so I didn't know what the root cause was, but it's the same result as above. We did find a workaroun...
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I agree too - we just moved to having this feature available and it's causing all sorts of issues! We put our Client Support team as light agents because they sometimes need access to look at and ...
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I'm wondering if there is any way to not have CCed email addresses automatically added as end users? We want the requestor added, but not everyone who they CC.