Mucci Marinucci
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Total activity29
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Last activity
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Activity overview
Latest activity by Mucci Marinucci-
Mucci Marinucci commented,
Thank you Shawna James!
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Mucci Marinucci commented,
Exactly Carmelo. This is such a tedious and unnecessary format for making these changes. This update path makes it so much more difficult and time-consuming, introduces more possibility for mistake...
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Mucci Marinucci created a post,
Allow updating existing ticket field values and tags without the need to first remove related form condition
Hi all, Would love the ability to update values and tags for options on existing ticket fields without the need to first remove any form conditions related to that ticket field. If they auto-update...
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Mucci Marinucci commented,
Thanks Gabor! I did just that and was able to be removed from the list for the forced upgrade. I'm just awaiting confirmation from our CSM. Thanks again!
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Mucci Marinucci commented,
Hi all, As an admin in our ZD Support instance at our company, I too want to voice my concerns with being forced to upgrade to an experience that will not benefit us, but rather seem to only introd...
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Mucci Marinucci commented,
HI all, We set this up in our instance as directed above. We noticed an issue with the setup. If the ticket requester and the ticket assignee are both agents, then the ticket doesn't seem to ever b...