
Kyle Kneeland
-
Total activity7
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Activity overview
Latest activity by Kyle Kneeland-
Kyle Kneeland commented,
We would like to have two groups of agents be online for calls; Group A and Group B. Group B should only get calls routed to them if all agents in Group A are unavailable.Since Omnichannel routing ...
-
Kyle Kneeland commented,
Hi Barry Neary!Ideally we could have SMS treated like a live messaging ticket! But even just routing them like a regular email ticket would still be very helpful :)
-
Kyle Kneeland commented,
Is there a way to include text/SMS tickets in routing? Looks like it's not listed under any of the existing categories and I see someone above was saying they couldn't get SMS tickets to route.
-
Kyle Kneeland commented,
+1. Seems like a pretty standard feature for any phone system yet it's been a request for over 5 years?