Kyle Kneeland

Total activity

7
Last activity

July 28, 2023 23:57
Member since

May 30, 2023 04:54
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Activity overview

Latest activity by Kyle Kneeland

Kyle Kneeland commented, July 28, 2023 23:31
We would like to have two groups of agents be online for calls; Group A and Group B. Group B should only get calls routed to them if all agents in Group A are unavailable.Since Omnichannel routing ...
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- Kyle Kneeland
- Edited July 28, 2023 23:57
- 0 votes
Kyle Kneeland commented, July 14, 2023 17:05
Hi Barry Neary!Ideally we could have SMS treated like a live messaging ticket! But even just routing them like a regular email ticket would still be very helpful :)
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- Kyle Kneeland
- Created July 14, 2023 17:05
- 0 votes
Kyle Kneeland commented, July 12, 2023 21:56
Is there a way to include text/SMS tickets in routing? Looks like it's not listed under any of the existing categories and I see someone above was saying they couldn't get SMS tickets to route.
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- Kyle Kneeland
- Created July 12, 2023 21:56
- 0 votes
Kyle Kneeland commented, May 30, 2023 04:54
+1. Seems like a pretty standard feature for any phone system yet it's been a request for over 5 years?
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- Kyle Kneeland
- Created May 30, 2023 04:54
- 1 vote

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