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Sol Jalaludin
Joined Mar 21, 2023
·
Last activity Sep 13, 2023
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Latest activity by Sol Jalaludin
Sol Jalaludin commented,
At the moment, it's not possible to customize transcript with Liquid Markup.
I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.
Example code that didn't work:
Here's a copy of your chat with us:
{% for comment in ticket.public_comments %}
Comment:
{% if comment.author.role == 'agent' %}
<
div
>
<
p
style
=
"float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff"
>
{{comment.created_at}}
<
small
style
=
"font-size:10px;opacity:0.5;margin-left:12px;"
>{{comment.created_at_with_time}}small
>
<
strong
>{{comment.author.name}}strong
>
{{comment.value}}
p
>
div
>
{% elsif comment.author.role == 'end_user' %}
<
p
style
=
"float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;"
>
{{comment.created_at}}
{{comment.created_at_with_time}}
{{comment.author.name}}
{{comment.value}}
p
>
Attachment:
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}}
{% endfor %}
{% endif %}
{% endfor %}
View comment · Posted Aug 23, 2023 · Sol Jalaludin
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Sol Jalaludin created a post,
At the moment, it's not possible to customize transcript with Liquid Markup.
I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.
Example code that didn't work:
Here's a copy of your chat with us:
{% for comment in ticket.public_comments %}
Comment:
{% if comment.author.role == 'agent' %}
<
div
>
<
p
style
=
"float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff"
>
{{comment.created_at}}
<
small
style
=
"font-size:10px;opacity:0.5;margin-left:12px;"
>{{comment.created_at_with_time}}small
>
<
strong
>{{comment.author.name}}strong
>
{{comment.value}}
p
>
div
>
{% elsif comment.author.role == 'end_user' %}
<
p
style
=
"float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;"
>
{{comment.created_at}}
{{comment.created_at_with_time}}
{{comment.author.name}}
{{comment.value}}
p
>
Attachment:
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}}
{% endfor %}
{% endif %}
{% endfor %}
Posted Aug 23, 2023 · Sol Jalaludin
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Sol Jalaludin commented,
We also miss the feature of being able to control the styling of the messaging chat transcript.
View comment · Posted Aug 03, 2023 · Sol Jalaludin
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Sol Jalaludin commented,
I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?
I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.
View comment · Posted Apr 05, 2023 · Sol Jalaludin
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