Prakriti
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Activity overview
Latest activity by Prakriti-
Prakriti created a post,
Need help with a custom query
Hi there, I need some help with a custom query. I'm trying to calculate the first response time for our Tier 2 support. Our Tier 1 initially gets the ticket and they respond to it but I want to cal...
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Prakriti commented,
Hi everyone, Just wondering if anyone has been able to create a custom query for this?
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Prakriti commented,
Hi there, Is there a way to build these queries in business hours instead of calendar hours? I'm trying to modify this query "Calculating how long tickets sit with multiple support groups"
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Prakriti commented,
Hi there, I am trying to report on the first reply time. How can we calculate it if the same ticket gets assigned to Tier 2 and I would like to calculate the time they took to respond to the ticket...