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Jess
Joined May 17, 2022
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Last activity Jun 02, 2022
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Latest activity by Jess
Jess commented,
Is there a way to enable a notification for when a chat ends?
View comment · Posted Jun 02, 2022 · Jess
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Jess commented,
I may not be seeing this but is there a way to change the analytics to calculate first reply time for agents?
View comment · Posted May 24, 2022 · Jess
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Jess created a post,
We have a team of about 20 agents that are on chat and talk at all times, because of this we have chosen to use the Zendesk Chat over the Messaging product due to the focus mode. Does anyone out there have their agents on phones and chat at all times and use messaging?
Posted May 17, 2022 · Jess
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