Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Total activity1739
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Last activity
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Activity overview
Latest activity by Heather Rommel-
Heather Rommel commented,
Added my upvote!
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Heather Rommel commented,
Hi Danilo Moretti I have a feeling this is actually in your IT's email configuration. This doesn't look like a Zendesk thing.
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Heather Rommel commented,
This seems to be hard coded into the trigger; I can't remove this part. We want to use some of these notifications as alerts only and not linkable -- also, we don't use native Priority so we wouldn...
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Heather Rommel commented,
Does anyone know how to see a bypass login on the audit log? When I test it, the login still looks to have been via SAML but it wasn't....
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Heather Rommel commented,
Hi, Yes I can understand that! The only other way this might be achievable would be custom code on the Guide theme itself which is not in my wheelhouse.
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Heather Rommel commented,
Hi Geoff and welcome to Zendesking :) Yes you can do that if you're "new hire account creation" is a field. Then on the enterprise plan, you can use Conditional Fields that will show once configure...
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Heather Rommel commented,
Hi Chris, The only other time I've seen it say "ticket" is when the ticket type isn't set. Ie Task, Question, Incident, Problem.
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Heather Rommel commented,
YESSSS saved searches! Thank you! Hoping in the future to be able to save them and access them whenever I want, say a few weeks later. Like favorite searches or something :D
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Heather Rommel commented,
Are there any plans to allow us to do private notes on an article for reviewers and editors? We want to talk to each other without publishing that to the HC on a live article. Also wondering about ...
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Heather Rommel commented,
Looks like there's some discussion and requirements gathering in this post: https://support.zendesk.com/hc/en/community/posts/4409217010074-Feature-Request-Add-a-notification-banner-to-Help-Center?...