Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Total activity1498
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Last activity
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Followed by6 users
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Activity overview
Latest activity by Heather Rommel-
Heather Rommel commented,
This is fantastic!! Thank you!
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Heather Rommel commented,
Hi Jake Warren, no not yet! Please upvote my "feature request" (aka security hole patch request) here! https://support.zendesk.com/hc/en-us/community/posts/4408868209050-Jira-Integration-App-Hide-Z...
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Heather Rommel commented,
Hi Gorkem, I hear you! Usually what we do is set up a Webhook and add an action to the automation that adds a private comment to the ticket. You can use steps 2 and 5 on this User Tip to set it up ...
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Heather Rommel commented,
Hi Dave Dyson, I wish the KC Explore dashboard did what we needed. It is useful for reporting, but we want a tag so we can automate checking a field on the ticket that helps in our KCS process. I g...
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Heather Rommel commented,
Anyone have any ideas how we can add a tag (so we can check a box for KCS purposes) when an Agent adds a KB article as part of their comment? I've tried using our helpcenter url https://support.MYD...
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Heather Rommel commented,
Hi Tess French, That wasn't immediately apparent to me -- thanks for pointing out that we can do advanced search here on this page!
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Heather Rommel commented,
Hi @Krishnamurthy Veeraraghavan, What you're looking to do is achievable by doing the following: Create a single-select custom field on the jira side named "Zendesk ticket status" or something sim...
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Heather Rommel created a post,
Explore Dashboard - can we hide or collapse "Try out new improvements in Dashboard Builder beta"
Explore Dashboard - can we hide or collapse "Try out new improvements in Dashboard Builder beta"? This has persisted for some time.... we'd like our screen real estate back! We have quite a few das...
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Heather Rommel commented,
Hi Pratishtha Nahata, I am in the middle of trying to get a list of users for a few Orgs. As a result of this, I would like to request that we be able to filter: 1. By Organization(s) whether prima...
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Heather Rommel commented,
Oh we hear you on this! Zendesk will continue to use the original email on the ticket regardless of the ticket journing. I've found that using the Select an Address app helps us immensely!