Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Total activity1404
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Last activity
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Activity overview
Latest activity by Heather Rommel-
Heather Rommel commented,
Hi, I have a 3rd question: 3. Is there a reason the Account name is included but not the Organization? Can we configure these fields at some point please?
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Heather Rommel commented,
Can someone help me understand: 1. What is the definition for Agents online and Agents offline? So many of our agents have been in online status for xxxx hours -- wayyyy too many 2. What is the def...
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Heather Rommel commented,
Hi Rusty Gregory, I would expect that what I set at the Brand Level: Which sets the sidebar in the instance to the selected color To similarly set the sidebar in Admin Center
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Heather Rommel commented,
Chris Fassano, You might find the comments on this post helpful... There are a LOT of people with this request. https://support.zendesk.com/hc/en-us/articles/4420490020890-Announcing-changes-to-vie...
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Heather Rommel commented,
Hi Federica Sapienza, If your Jira/Zendesk integration was set up using an Agent account rather than a dedicated service account for the integration, the comments may look like they're coming from ...
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Heather Rommel commented,
Hi Jimmy Rufo, I'm not sure I know what you mean by "based on the sheer linkage of the ticket". But if you want, you can enable this setting which basically adds the zendesk assignee as a watcher t...
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Heather Rommel commented,
I agree with Trina Moon 1000% on the request to allow branding colors to carry over to the Admin Center. I work on several instances, prod and non-prod, and it is anxiety-inducing to not have the v...
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Heather Rommel commented,
Thanks for circling back Tom Dupuche! Nice to hear it's definitely coming and a general timeframe.
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Heather Rommel commented,
Hi Federica, The feedback submitted creates a ticket; using this recipe, you're creating custom fields and a new form for users. You will want to add a trigger to route these tickets to the right q...
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Heather Rommel commented,
+1 I'd add that we want the GROUPS the user is assigned to in the export and a way to identify which group is the default one.