Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Recent activity by Heather Rommel-
I agree! And please include user custom fields!
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Aarthi Narayanan, There's no built in way to do that, but it's certainly possible- You'd need to create Jira tickets via API using either a home built solution or Zapier or something like that. Kee...
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Hi Jennifer Yim,Some of the things that come to mind: Allow us to configure columns with standard and custom fields that mean something to us on the Organization page, Search results, Customers li...
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Foad Izagaren, I think there's a way to do this if the field (manager email) is saved to the Organization, but I'm not sure how to do it via user fields.... Here's a link to how some of us have tri...
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Hi all! I just thought I'd let you know that those of you that might be using LovelyViews app, you can still seem to sort by subject. I realize most of you would prefer to have this native in Zende...
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Hi Vedant Pednekar, This is in your triggers - the email action will show you the format Zendesk is told to use. This will show in multiple triggers probably - Request received, request updated and...
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Hi there, I think you can leverage SLAs (first response time) and Automations for this... Set your desired first response time in your Service Level Agreements and then you can create an automation...
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Rolf Hayes, Yes, the Due Date field only shows for Task type tickets! Not Incident tickets (frustrating for me too!)
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Speaking of malware scanning, has anyone else had issues when their agents try to update a ticket with a comment that contains =${...} in it? It doesn't allow the agent to save the ticket at all un...
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Hi Emre Aktaş, I suspect the admin has installed this app and configured that field to be hidden perhaps? https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/