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Alexis Ravenscroft
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Alexis Ravenscroft
Alexis Ravenscroft created a post,
Post Feedback - Ticketing system (Support)
We currently provision our agents from AzureAD using the ZenDesk Enterprise app.
By default, agents are provisioned with access to "Support" and "Guide" but not "Chat" which we use.
Can we get an option to determine what products users gets by Default? E.g. All new Agents get:
√ Support
O Talk
√ Chat
And long term, it would be wonderful to add a mapping to grant users specific Products via SCIM.
Thank you!
Alexis
Posted Jul 20, 2021 · Alexis Ravenscroft
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