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Jessica Chapin's Avatar

Jessica Chapin

Joined Oct 16, 2021

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Last activity Aug 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Jessica Chapin

Jessica Chapin commented,

Community comment Q&A - Help center and community

Figured it out! There was a bit about Algolia further up on the js page that I missed. Thank you all for your help!

View comment · Posted Aug 22, 2021 · Jessica Chapin

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Jessica Chapin commented,

Community comment Q&A - Help center and community

I tested removing the Algolia section from the js file and it still interferes with the script on the article_page.hbs

View comment · Posted Aug 22, 2021 · Jessica Chapin

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Jessica Chapin commented,

Community comment Q&A - Help center and community

We want to remove Algolia search, which is why I commented out the script. What is a better way to remove Algolia search?

View comment · Posted Aug 22, 2021 · Jessica Chapin

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Jessica Chapin commented,

Community comment Q&A - Help center and community

@... It's https://help.nexmo.com/hc/en-us

The issue with the footer social media icons seems to have been having the wrong link for the images. I updated that in the CSS.

The second issue is that I commented out the script to run Algolia search so I could revert to native Zendesk search. That affected a script on the article page template which was put in place to render table styles, bullet point styling, and the article voting images. The script is supposed to run after the document is ready, and commenting out the Algolia script in the document head seems to prevent the document from being ready.

I'm trying to understand why those style elements are in a script on the article page instead of in the CSS.

View comment · Posted Aug 21, 2021 · Jessica Chapin

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Jessica Chapin commented,

Community comment Q&A - Help center and community

Excellent! Managed to fix that bit. The remaining broken bit is our article voting icons.

They're svg files being appended by a script on the page. Is there a better way to do this?

Voting section

Script

View comment · Posted Aug 20, 2021 · Jessica Chapin

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Jessica Chapin commented,

Community comment Q&A - Help center and community

Thank you for that! I tried the background url option and I get red squares where the icon should appear.

CSS

Footer

Result

Not sure what I'm doing wrong.

View comment · Posted Aug 20, 2021 · Jessica Chapin

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Jessica Chapin created a post,

Post Q&A - Help center and community

How do I find the hc/theme_assets/ url for an asset? Some images on our help center aren't displaying and an inspection of the page says the images aren't found. I want to make sure I have the correct hc/theme_assets/ url in the CSS calling the images. Any idea on how I can find this?

Posted Aug 19, 2021 · Jessica Chapin

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Jessica Chapin commented,

CommentHow to manage the help center

I can't see a lock icon on our internal content in the KC app. How can I get the lock icon on internal articles?

View comment · Posted Jun 18, 2021 · Jessica Chapin

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