Margaret Boisvert
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes9
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Subscriptions11
Activity overview
Latest activity by Margaret Boisvert-
Margaret Boisvert commented,
Bobby Koch - they didn't remove it... they just don't recommend that you use it. It is possible and we do use it in our environment. We understand the risks and do extensive testing to ensure tha...
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Margaret Boisvert commented,
Is there a way just to get the Solved date for a ticket? I don't need any other information. Just the solved date
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Margaret Boisvert commented,
I am using the Linked Ticket app. It allows you to create a new ticket as a child of the existing ticket. You can also use the Zendesk API to update the Linked Data field with child of: or parent...
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Margaret Boisvert commented,
That is great to hear! Thanks for the quick response, JJ.
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Margaret Boisvert created a post,
Allow pop-up for Agent to create ticket
Having to fill in all the information in the small fields on the left side bar can be difficult. It would be great to allow a pop-up window with the same fields available to fill in. Or to view a...
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Margaret Boisvert created a post,
Allow Agent Workspace to adjust left, center, right size
The left and right side bars hold a lot of information and it would be great if they could have some additional real estate on the page.
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Margaret Boisvert created a post,
Conditionals that set field values - not just make them visible
It would be very helpful to have conditionals that allow for the setting of other field values based on a single field value. Example - I choose a State, based on that I want to update 3 custom fie...
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Margaret Boisvert commented,
This is a huge issue for us. We just had a vendor name change so that value in the drop down for vendor has to change. I would want to keep the previous value but not allow the user to continue t...
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Margaret Boisvert commented,
It would be great to allow the home dashboard to be configurable. As OP mentioned, different people use Zendesk in different ways and have needs for different levels of information
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Margaret Boisvert commented,
It would be helpful to be able to have this happen as the form is being filled out so that you can see what fields are being filled in, rather than having to wait until the ticket is submitted and ...