Margaret Boisvert
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Total activity33
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Last activity
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Recent activity by Margaret Boisvert-
Bobby Koch - they didn't remove it... they just don't recommend that you use it. It is possible and we do use it in our environment. We understand the risks and do extensive testing to ensure tha...
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Is there a way just to get the Solved date for a ticket? I don't need any other information. Just the solved date
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I am using the Linked Ticket app. It allows you to create a new ticket as a child of the existing ticket. You can also use the Zendesk API to update the Linked Data field with child of: or parent...
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That is great to hear! Thanks for the quick response, JJ.
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This is a huge issue for us. We just had a vendor name change so that value in the drop down for vendor has to change. I would want to keep the previous value but not allow the user to continue t...
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It would be great to allow the home dashboard to be configurable. As OP mentioned, different people use Zendesk in different ways and have needs for different levels of information
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It would be helpful to be able to have this happen as the form is being filled out so that you can see what fields are being filled in, rather than having to wait until the ticket is submitted and ...
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Is this available for Support? I believe we are on the Enterprise plan but I do not see this available Sounds like it is just what I need.
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Thanks Heather! I actually ended up going that route :)
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Is there a way to create a trigger that opens up a new ticket form for the user to fill out? We have a registration form and one of the options is to request a token. The token process is totally...